Privacy Policy
Technical Support and Maintenance Policy
TrendX Technology Limited welcomes you. We respect your privacy. This privacy policy (“Privacy Policy”) relates to the information collection and use practices of TrendX in connection with our online services (collectively, the “Services”). Our Services are available to you through a variety of platforms, including, but not limited to, www.TrendX.ai (the “Site”) and our mobile application, which is accessible through a variety of connected devices (the “App”). The Website and the App are collectively referred to as the “Platform.” This Privacy Policy is written to apply to TrendX Technology Limited.
Description of Users and Acceptance of Terms
This Privacy Policy applies to visitors to the Site and the App, who view only publicly-available content (the “Visitors”) and customers who have signed up to access and use the Services offered by TrendX through the Platform (the “Customers”).
By visiting the Site and/or browsing the publicly accessible areas of the Site and/or the App, Visitors are acknowledging that they have read, understood, and agree to be legally bound by this Privacy Policy and our Terms of Use (the “Terms of Use”), which are hereby incorporated into this Privacy Policy and made a part hereof by reference (collectively, the “Agreement”). If you do not agree to any of the terms in the Agreement, you may not access or use the Site and/or the App.
By signing up, accessing, and/or using our Services, each Customer is agreeing to the terms of this Privacy Policy and the applicable customer agreements (the “Customer Agreements”).
Information We Collect/Receive
In the course of operating the Platform and providing the Services, we collect and/or receive the following types of information:
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Personal Information: When you register to become a Customer, you will be asked to provide certain information such as, your e-mail address.
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Other Information: We may automatically collect or receive additional information regarding you and your use of our Platform, your interactions with us and our advertising, as well as information regarding your computer or other devices used to access our Platform (collectively, the “Other Information”). Such Other Information may include:
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From Your Activity
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IP address, which may consist of a static or dynamic IP address and will sometimes point to a specific identifiable computer or device;
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Browser type and language;
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Referring and exit pages and URLs;
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Date and time;
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Details regarding your activity on the Platform, such as search queries and other performance and usage data.
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About Your Device
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Type of device;
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Advertising Identifier (“IDFA” or “AdID”);
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Operating system and version (e.g., iOS, Android or Windows);
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Carrier; and
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Network type (WiFi, 3G, 4G, LTE).
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From Cookies, Web Beacons, and Other Similar Techniques
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In operating the Platform, we may also use data collection tools such as web beacons, pixel tags, embedded links, cookies, and other similar techniques. A cookie is a piece of information that the computer that hosts our Platform gives to your browser when you access the Platform. Our cookies help provide additional functionality to the Platform and help us analyze the Platform usage more accurately. For instance, our Platform may set a cookie on your browser that allows you to access the Platform without needing to remember and then enter a password more than once during a visit to the Platform. In all cases in which we use cookies, we will not collect Personal Information except with your permission. On most web browsers, you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. If you do not want TrendX to place cookies in your browser, you can opt out by setting your browser to reject cookies or to notify you when a website tries to put a cookie in your browser software. If you choose to disable cookies in your browser, you can still use the Platform, although your ability to use some of the features may be affected.
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Surveys: We may, from time to time, ask you to participate in surveys on our Site. Participation in these surveys is completely voluntary. These surveys may be conducted by our third-party service providers. Such third-party service providers are authorized to use your information only as necessary to provide these services to us. We will use survey results to continue to improve the Platform and the Services. We will use your personal information from our surveys to send you information about our products and services and about third-party products and services. We may combine your survey information with other data we have about you. We may also anonymize and aggregate the survey information and sell it to third parties.
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The Information Collected by or Through Third-Party Advertising Companies
We may share Other Information about you with third parties that TrendX has selected and approved for ad distribution and ad optimization (defined as the tailoring, targeting (i.e., behavioral, contextual, and retargeting), analyzing, managing, reporting, and optimizing of ads). These third parties may use cookies, pixel tags (also called web beacons or clear gifs), and/or other technologies to collect Other Information for such purposes. Pixel tags enable us and these third-party advertising companies to recognize a browser’s cookie when a browser visits the site on which the pixel tag is located in order to learn which advertisement brings a user to a given site.
How the Information is Used and Shared
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As we develop our businesses, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, sale of assets, dissolution, or similar event, the Information may be part of the transferred assets and you will be notified via email and/or a prominent notice on our Platform of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
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In an ongoing effort to better understand our users, the Platform, the Services, and the products and services of TrendX, we may analyze certain Information to compile information about our customer demographics, interests and behaviors and to create data analytics on an aggregate basis. This aggregate information does not identify you personally. We may share this aggregate information with our affiliates, agents, business partners, and other third parties. We may also disclose aggregated user statistics in order to describe the Platform, the Services and our products and services to current and prospective business partners and investors and to other third parties for other lawful purposes.
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TrendX may disclose your Information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of TrendX, (iii) act in urgent circumstances to protect the personal safety of users of the Platform or the public against fraud or other harm, or (iv) protect against legal liability.
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We may share your Information with third parties, including but not limited to third-party market research firms for analysis purposes and to help such third parties generate market research data for us which will not identify you personally. Such third parties will provide us market research data to help us better segment our customer base and understand what products and services would likely work best for our customers. If you would like to opt-out of TrendX Limited's sharing of your Information with such third parties, please contact us at support@TrendX.ai.
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We will use your Information for our internal business purposes, including but not limited to, creating user state modeling and comprehensive behavioral profiling. If TrendX intends on using your Information in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the Personal Information is collected.
Sharing of Your Information with Non-affiliated Third Parties
We will not share your Information with non-affiliated third parties that may use your Information to market to you, without obtaining your opt-in consent. For example, we may offer you with a product opportunity that requires us to share your Information with non-affiliated third parties that may use your Information to market to you. We will obtain your opt-in consent to such sharing of your Information when we present you with the terms of such offer.
If you have opted-in for this kind of sharing of your Information, then you may: (i) choose to opt-out of such sharing by contacting us at support@trendx.ai; or (ii) request certain information regarding our disclosure of your Information to such non-affiliated third parties by contacting us at support@trendx.ai
How We Protect Your Information
We take commercially reasonable steps to protect the Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases or the databases of the third parties with which we may share such Information, nor can we guarantee that the Information you supply will not be intercepted while being transmitted over the Internet. In particular, e-mail sent to us may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail. If you have any questions about security on our website, you can contact us at support@trendx.ai.
Suspicious Email
We do not email you or send you other electronic communications to request nonpublic information or account information (such as username and password). If you receive an unsolicited email or other electronic communication that appears to be from TrendX but you suspect it may be from some other source or fraudulent, please email us at support@trendx.ai.
Links to Other Websites
This Privacy Policy applies only to the Platform. The Platform may contain links to other websites or services not operated or controlled by TrendX (the “Third-Party Sites”). The policies and procedures we describe here do not apply to the Third-Party Sites. The links from the Platform do not imply that TrendX endorses or has reviewed the Third-Party Sites. We suggest contacting those sites directly for information on their privacy policies.